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Support & Maintenance

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SUPPORT & MAINTENANCE

Do you have an app or website which needs ongoing support and development? Do you want experts to proactively look after your app or website to ensure it continues to operate to a high standard? Would you be reassured by the immediate availability of an expert team if and when your app or website needs it? Are you concerned about potential costs of requiring a full digital team? If the answer to any of these questions is “yes” then book a call with Admireit to learn how we could support your app or website from as little as £1,000 per month.

The luxury of a full design and development team being available whenever your app or website needs it, at a fraction of the cost.

From £ 1,000 p/m

Do you have an app or website which needs ongoing support and development? Do you want experts to proactively look after your app or website to ensure it continues to operate to a high standard? Would you be reassured by the immediate availability of an expert team if and when your app or website needs it? Are you concerned about potential costs of requiring a full digital team? If the answer to any of these questions is “yes” then book a call with Admireit to learn how we could support your app or website from as little as £1,000 per month.

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Support & Maintenance Services 

Admireit takes great pride in valuing its customers and making sure that customer satisfaction is at the heart of everything we do. In each of our projects, be it a mobile app or a web-based one, we collaborate with our clients throughout the entire journey.

Once the development phase is complete and the product is launched, we offer ongoing support and maintenance to ensure continued success


Skipton Building Society

Strategy, Design and Development of mobile app with improved features, functionalities and user experience

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J Leauge Performance Platform

A platform for japanese football club authorities to assess its clubs and drive continuous improvement in footballing standards.

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lloyds Bank

Design, Development and support for a suite of web applications for the commercial bank, helping SME businesses plan their money effectively and get a positive experience from their banking with Lloyds

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FREQUENTLY ASKED QUESTIONS

Guaranteed response from our support desk and the availability of digital, design and development experts whenever your product needs it. You will have the availability of a full stack digital team, but will only need to pay for it as and when needed.
All time spent by the Radical team on your app or website is logged on a shared spreadsheet which you will have access to. It will list the date, time spent, staff member and activity they worked on, providing a complete log of all activity carried out under the contract.
This is the amount of time from the Radical team which is available from your flat monthly fee. All of our activity each month is logged and you won’t be charged anything above your flat monthly fee if you don’t exceed your ‘free’ time.
All work items are estimated and require client approval before delivery to provide clients complete control over spend. If desired, clients can queue approved work items to ensure they never exceed their standard monthly cost and time allowance.
On the first of each month we will invoice for the flat monthly fee for that coming month. In the first week of the month we will send a separate invoice to cover any additional time spent above your ‘free’ allowance the previous month.
The number of set hours in Radical’s support offering isn’t intended to cover all eventualities of work that may be required, but to provide you with access to the Radical team as and when needed. This model allows you to only pay for additional time when you need it, so bills are kept small during quieter times. Our clients often require a full digital team (development, design, testing etc) for their product but don’t want to hire a permanent team because there will be times of inactivity. Radical’s offering provides a cost efficient and expert solution.
A reactive ticket could be if you or an end user have reported a bug on your product. Once shared with Radical we would reproduce the bug and study the code to understand why it might be happening before working on a fix and testing it. Once we’re satisfied the bug has been fixed we would share it back with you for approval before pushing the update live to end users.
A proactive ticket may arise from periodic testing or monitoring carried out by Radical. We have a range of tools we use to ensure your app or website stays live and is optimised for the latest browsers and operating systems, often even before they are released to the general public. Sometimes we find issues in this testing, which we can share with you, gain approval for the remediation work, then resolve before the issue is ever seen by end users.
We can agree to routine tasks to be carried out each month/periodically. Typical tasks for this would include test cycles, analysis of live data, a market comparison and new feature idea sessions.
The support contract can be used for any digital tasks required for your product: bug fixing, new feature development, testing, design, project management, business analysis, consultancy, planning, research and anything else!
You pay the flat monthly fee and then use the hourly rates for any time used beyond your ‘free’ allowance each month. For example, if a Package 1 customer used 60 hours in a month it would cost a total of £5,080: £1,000 for the initial 12 hours, 48 hours charged at £85 per hour (£4,080).
Our offering is based on a 12 month contract but we offer discounts if you want to sign up for 2 or 3 years. If you are looking for a shorter contract, please contact us to discuss your needs and we’ll explore them as an ad hoc delivery project.
Under Package A we will respond to critical issues within 6 hours, high issues within 8 hours, medium issues within 35 hours, low issues within 5 days and requests within 8 days. Under Package B we will respond to critical issues within 4 hours, high issues within 7 hours, medium issues within 32 hours, low issues within 4 days and requests within 6 days.
There is no fixed limit on the amount of work that can be processed under the support contract in a single month. Work will be planned with the team and we can add additional team members to your project if needed, although it should be noted that sudden surges in workload may sometimes require staged delivery so as to ensure everything is done correctly.
A signed support contract and access to your project’s code. We will then conduct a code review and study any work requirements you already have, so we can plan support activity. We’ll also host a meeting with you to discuss any recurring work you’d like to be carried out through the support contract.
The initial code review is vital in Radical understanding the project. You can also be reassured by our case studies. We are experts in digital and often pick up projects that have been originally delivered by other teams. Our expertise and ways of working will ensure your product is in safe hands.
During the final quarter of your contract term, we’ll look to discuss requirements for a renewal.